Arowana

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Frequently Asked Questions

Shipping

Do you ship outside of the Continental United States?

No, we do not possess an Export License to ship fish overseas. We are only able to ship within the Continental United States.

How much does shipping cost?

We offer overnight shipping to the following locations:

Continental United States: Flat Rate $29.99

Alaska: Flat Rate $99.99

What shipping carriers do you use?

We ship using UPS Next Day Air on almost all shipments. This is an overnight service that arrives directly at your doorstep.

On some local shipments we may use UPS Ground in instances where the package will still arrive overnight, and on some very large orders or orders containing very large fish, we may require Airport Delivery via Southwest Cargo.

What days do you ship?

We ship Monday, Tuesday and Wednesday, which means packages are delivered Tuesday, Wednesday and Thursday. Please specify what day works best for you to receive on the Cart page prior to check out. If no date is selected prior to check out, your order will be shipped the next available day at our convenience. Please keep in mind that most fish require at least 2 days to clear out their digestive systems before shipping, which may delay shipping them out until the following week depending on when the order was placed.

Do I need to add Cold Weather or Hot Weather Packaging to my order?

If your order is shipping in below 50°F temperatures or above 90°F, you must add Cold Weather or Hot Weather Packaging to your order prior to checkout, as our Standard Packaging will not withstand these temperatures.

How do I know if my order will require Airport Delivery?

The overwhelming majority of orders that we ship are delivered using UPS Next Day Air, however this shipping method is not ideal for orders containing a lot of fish or very large sized fish. Each order is unique and we do not have a formula to calculate which shipping method will be required, but generally unless your order contains dozens of medium sized fish or a monster-sized fish, your order will ship direct to your doorstep. If you are considering placing a order and are curious if it would require Airport Delivery, please contact us prior to ordering.

If we determine that an order needs to be shipped using air cargo and UPS Next Day Air is still preferred, we can ship it via UPS at the buyers expense.

Is shipping fish safe?

Air freight combined with ground shipping has been a safe and reliable method for transporting aquarium fish for many years. Today, the use of air transportation has expanded to include aquaculture products such as eggs, fry, and fingerlings, which are shipped in boxes. With the advent of modern air transportation and safe packaging practices, fish can now be shipped to virtually any part of the world and arrive at their destination in healthy condition. The fact is, no matter where you purchase your aquarium fish from, they have likely already been transported at least once via air frieght and/or ground shipping.

Livestock

What are Special Order fish?

We offer a large variety of fish for Special Order that are not currently housed at our facility. These fish are currently available to us through our suppliers and can be easily ordered by request. This process typically takes about 10-30 days. Special Orders are subject to cancellation at any time. Due to the nature of special ordering livestock, we can not always guarantee that all of the fish that you special order will arrive to us. Sometimes due to factors such as shipping delays, availability changes, or fish arriving to us DOA, we will have to either do a partial or full order cancellation. In the event that we are unable to fulfill your order, you can choose to receive a full refund with zero cancellation fees, or we will issue an automatic full refundwith zero cancellation fees if we determine that we can not fulfill the order at all.

Can I combine Special Order fish with my order of In-Stock fish?

Yes. If you order Special Order Livestock with your order of In-Stock Livestock, your order will be held until your Special Order Livestock is ready to ship.

Can I pick out my fish?

We generally do not allow cherry-picking on most livestock. We select randomly from the available group.

Do you treat/deworm your fish?

Yes. All of our fish are quarantined and closely monitored prior to being listed for sale, and they are preventively treated using metronidazole, praziquantel, and tetracycline. Metronidazole is commonly used in aquariums to treat bacterial and protozoal infections, including some types of parasitic worms. Praziquantel is known to be effective against a wide range of parasites, including flatworms, flukes, and tapeworms. Tetracycline is used to treat a wide range of bacterial infections in fish, including fin rot, tail rot, popeye, and other infections.

I'm having trouble finding what I'm looking for. Can you help?

We specialize in fish that you don't often see available in your local fish stores. If there's something unusual that you're having a hard time finding, add it to our Special Requests page and we will keep an eye out for it.

Can I be notified when a fish is back in stock?

Yes! Just head to the product page for any fish that is out of stock and click on the "Notify Me When Available" lin below the Sold Out button and we will send you an email as soon as it is back in stock.

Orders

Can I pick my arrival date?

Yes. Simply put your preferred arrival date in the order instructions prior to check out. If no date is selected prior to check out, your order will be shipped the next available day at our convenience. Please keep in mind that most fish need at least a couple days to prepare for shipping. Delivery date must be a Tuesday, Wednesday, or Thursday.

Can I cancel my order?

If you need to make changes to your order, please contact us and we will be happy to assist with any modifications. Otherwise, please fill out our Order Cancellation Form

How long will it take to get my order?

Orders processed here will take 3-10 days to arrive from the time they are placed, while Special Orders can take up to 10-30 days.

You will receive a notice the weekend prior to your order shipping letting you know what day to expect your order. The day the shipping label is created, you'll receive an email with tracking information.

Policies

What is your DOA Policy?

We guarantee that your order will arrive alive and healthy. Click the link below for the full policy.

Click here for more info

What is your price match policy?

We guarantee we have the lowest prices available online. If you find the same fish listed with a competitor for a lower price, we will beat their price by 5%. Click here for more information

General

Can I come shop in person?

While our goal is to someday open a public fish store here in Texas, we unfortunately do not have a public retail location that you can visit at this time and we strictly operate online. However, we can arrange local pick-up via meet up. If you are in the Southeast Texas area, you can select "Local Pick Up" at checkout and we will reach out to you to arrange a time to meet up.

Where are you located?

We are located in Livingston Texas, roughly 50 miles North of Houston, however we do not have a public location to visit at this time. If you are in the Southeast Texas area and prefer to pick up your fish in person, you can select "Local Pick Up" at checkout and we will reach out to you to arrange a time to meet up.

How long do your sales last?

We generally do not announce deadlines for our livestock sales prices on our website, so it is best to order as soon as possible if you see a great deal, as it could end any time.

Do you offer discounts to Military, Veterans, First Responders, Government Employees or Teachers?

Yes we do! As a thank you for your service, we would like to offer you 15% off anything in the shop! For more information or to sign up, click here

What species are you restricted from carrying in Texas?

We are located in Texas, meaning that while we may be better than the rest of y'all in the country, we unfortunately can not carry many of the species that we would like to. This includes fish such as Freshwater Stingrays, Piranha, Arapaima, Electric Eels, Wolf Fish, and Payara just to name a few. For a full list of restricted species in Texas, head to Texas Parks & Wildlife's list of Invasive, Prohibited and Exotic Species.

What benefits are there to buying fish online?

For both seasoned fish enthusiasts and those new to aquariums, purchasing fish online is a convenient option for those seeking a wider range of species than what is typically available at your local fish stores. By buying online from us, you are also effectively reducing the number of times that your fish are cycled from tank to tank during the process of getting those fish to your local fish store in most cases, which usually results in less stress on the fish and a lower end cost to you. That being said, buying online still has its limitations and will never be comparable to the experience of shopping in person, but for many folks the trade-off is worth it.

Did Jeffrey Epstein kill himself?

No.

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