Lowest Price Guarantee - Price Matching
We are so confident that we offer the lowest prices online that we made the terms for price matching very simple! Just email or text us if you find a better price elsewhere and we won't just match it, WE WILL BEAT IT BY 5%!
- The fish must be of similar size and quality. This would include coloring, markings, and health.
- The fish must be listed with another online retailer within the United States that specializes in Live Tropical Fish.
- The fish must be currently in stock and available for purchase right now.
- Fish that are sold via private sale. This would include fish being sold from private collectors/hobbyists, eBay listings, Facebook listings, Aquabid listings, etc.
- Local Fish Store prices. We will only honor the prices of other online fish retailers. We will not match the price of a fish at your local brick and mortar store, unless they have a website where they also sell online and ship.
- Sales. We will guarantee a price match on the full listing price of our competitors. We will sometimes make exceptions for sales that our competitors run, but this is not guaranteed and is issued at our discretion.
- Fish that are currently out of stock.
Please note that this guarantee is not based solely on the price of the fish itself and does include any shipping costs. We will beat the final checkout price of our competitors including shipping, handling, and any other included fees. Please send us a photo of the final checkout price offered by our competition (see below) in order for us to provide a price match!
How to request a price match
Email us the details below, or text us a screenshot of the competitor's final checkout price.
Email us
Sales@lonestarrareexoticfish.com
Subject: Price Match - [Name]
Replace [Name] in the subject. If you already placed an order, use Price Match #[order] - [Name]. Attach a screenshot of the final checkout price offered by our competitor including any shipping/handling costs, fees or taxes.
No email app? Copy the template
To: Sales@lonestarrareexoticfish.com Subject: Price Match - [Name] Name: Email: Phone: Order number (optional): Product and size: Competitor link: Competitor price: Competitor shipping cost: In stock at competitor (yes/no): Details (optional):
Or text a screenshot
Text only (no calls)
936-628-5577
Text 936-628-5577Attach a screenshot of the competitor's final checkout price, including shipping, fees and taxes.
See the text template
Text to: 936-628-5577 Price match Name: Product and size: Competitor link: Competitor price: Competitor shipping cost: In stock at competitor (yes/no):
What to include
- Your name, email and phone
- Your order number, if you already ordered (optional)
- The product and size
- A link to the competitor's listing
- The competitor's price and shipping cost
- Whether it is in stock at the competitor
- A screenshot of the final checkout price, including any shipping/handling costs, fees or taxes
- Any other details about your request (optional)
