Please note that shipping rates are subject to change. We are located in the United States and will only ship to the Continental US. We ship using primarily UPS Next Day Air Overnight, which ships directly to your doorstep. Some shipments may be shipped using USPS Priority Express Overnight. Packages are typically delivered between 10:00 am -12:00 pm, but can sometimes be later.
The regular shipping cost includes a box with an insulated box liner and a heat pack during winter months. This does not include a thick-wall styrofoam box. If your order is shipping in below 50°F temperatures or above 90°F, make sure to add Cold Weather Shipping or Hot Weather Shipping to your order prior to checkout, as our regular packaging will not withstand these temperatures. More info below.
The day the shipping label is created, you'll receive an email with tracking information.
Orders typically ship within 3-10 business days. We ship Monday, Tuesday and Wednesday, which means packages are delivered Tuesday, Wednesday and Thursday. Please specify what day works best for you to receive on the Cart page prior to check out. If no date is selected prior to check out, your order will be shipped the next available day at our convenience. Please keep in mind that most fish require at least 2 days to clear out their digestive systems before shipping, which may delay shipping them out until the following week depending on when the order was placed.
Airport to Airport Delivery
This option is only available for large fish or very large orders.
Airport to airport is typically the fastest, safest, and most economical shipping option for large fish or large orders. The fish are sent to your nearest Southwest Cargo facility at your local airport where you'll be able to pick them up. We will not charge you for shipping if you choose this option. You will pay the airline directly upon pick up, unless Free Shipping applies to your order.
After placing your order, text us at 936-239-1292 with your Order Number and your Airport Code (ex. LAX, ATL, DFW, JFK, MIA) and we will find the best flight for both you and the fish, as well as walk you through the process if you are unfamiliar with it.
Local Pick Up
We are located in Livingston Texas (approximately 50 miles North of Houston), but we do not have a public location to visit. However, if you are in the Southeast Texas area and would like to pick up your fish in person, we do offer local meet-up's. Simply select "Local Pick Up" at checkout and include a valid phone number on your order and we will reach out to you to arrange a time to meet up.
We guarantee Live Arrival on every shipment with our Live Arrival Guarantee, however this only covers the cost of the lost livestock and does not cover shipping costs or packages that are lost or stolen. Our Shipping Protection will cover you in case of lost or stolen packages, and will cover your shipping expenses if the order is delayed or is a total loss upon arrival. The shipping protection fee itself is non-refundable. If your order is delayed, we will refund your shipping costs. If your order is a total loss, your shipping costs will also be refunded. If your order is lost in transit, we will cover the entirety of your order including livestock and shipping costs. If your package gets stolen after delivery, provide us with a police report for the theft and we will cover the entirety of your order including livestock and shipping costs.
Cold Weather Packaging
If you expect to receive nighttime low temperatures in your area of less than 50°F, please select this option prior to checkout. While our normal packaging includes heat packs, it is not designed to withstand temperatures below 50°F. When this option is selected we will use a thick-wall styrofoam shipping box to ensure your new fish arrive to you safely. This up-charge is added to your shipping costs and will be treated the same as your regular shipping costs. If nighttime temperatures in your area are less than 50°F and this option is not selected, our Live Arrival Guarantee will be voided. If temperatures are below 25°F in your area, please consider waiting for warmer weather before you place your order.
Hot Weather Packaging
If you expect to daytime high temperatures in your area of greater than 90°F, please select this option prior to checkout. When this option is selected we will include cooling packs to your order to ensure your new fish arrive to you safely. This up-charge is added to your shipping costs and will be treated the same as your regular shipping costs. If daytime temperatures in your area are greater than 90°F and this option is not selected, our Live Arrival Guarantee will be voided. If temperatures are above 110°F in your area, please consider waiting for cooler weather before you place your order.