We offer an extensive selection of special order livestock that is not in stock. If you place a Special Order:
- Processing usually takes 10-30 days.
- Any photos provided for Special Orders are for reference only and may not depict the exact fish you receive.
- If your order includes both In-Stock and Special Order livestock, the entire order will be held until all items are ready to ship.
- Special Orders may be partially or fully canceled if our suppliers are unable to fulfill them. If you cancel a special order before day 30 (counted from your order date), you can choose full store credit or a refund minus a 15% cancellation fee. If it hasn't shipped within 30 days, you can ask for a full refund, with no fee, at any time after that. If no cancellation request is made, we will continue to try to fulfill your order for however long it takes.
